You may have the bars that go from the backboard to the pole on backwards. See below, note the gap in the holes. The holes that are furthest distance apart go closest to the backboard. If you remove the bars and swap the direction, you will get the full 10 ft adjustment.

If you have accidently stuck your youth or adult basketball poles in the wrong order, we have made a video to show how to disconnect them. If this does not work, or you are unable to do this. Please just give us a call, or email the below and we will send you out a new set. WARRANTYCARE@LIFETIME.COM 1300 219 540

For more information please download specific product manual in 'Manuals and Build videos' tab. Before you install, you will need to supply your own concrete, as well as space for a hole for your system. (Eg: 72" Mammoth 122cm deep and 54cm sq. 60" Glass Inground - 76cm deep and 53cm sq) Confirm with 'Dial Before You Dig' to make sure it is safe to dig Brief Steps: - Hammer the steel re enforcing bars into the base of the hole so they come up to the correct height. - Fill the hole with concrete to the appropriate level - Push in the J Bolt steel rods mounted in the steel template and level - Let the concrete set for 3 days - Set up your system and put the base over the mounting rods and bolt down

Our factory has the highest quality control measures, however very rarely a base may be sent out with a small crack. If your base is leaking, please lay down the system, as it may fall over resulting in serious personal injury or property damage. Contact us as per below and we will send you out a new one WARRANTYCARE@LIFETIME.COM or1300 219 540

We like to ship our products in the most efficient way possible. Please check inside the poles as parts are hidden in the poles. There might also be an axel hidden in the spring, or part inside the poles for example If you still cannot find what you are looking for. Please contact us at WARRANTYCARE@LIFETIME.COM or 1300 219 540 and we will send the part out to you most likely the same day, and will also send through tracking details

If your backboard looks wonky, it is possible that the bolts on the back of the backboard are not aligned. Please see picture below. The bolts need to be the same distance from the top on both sides for the backboard to sit straight.

If you have lost a part to your table or chair please contact us and let us know the model of your item. This is usually found on the bottom of your product as shown below. If you cant find this, no worries, please send through a photo and where you got it from and we can figure it out. Contact details: WARRANTYCARE@LIFETIME.COM or1300 219 540

Many Lifetime Products are made with stainless steel. ALL stainless steel contains a very small % of nickel. Common items containing stainless steel and therefore nickel, includes jewellery, watch bands, eye glass frames, tools, keys, mobile phones, laptops & cutlery. Some products we sell in Australia are also sold in California. Everything manufactured and sold into the State of California USA that contains any stainless steel, must have a warning present stating the effects of any materials and potential chemical exposure. Lifetime uses high grade materials and also spends time in research, testing and delevopment to deliver quality products. Lifetime Products also powder coats all its steel which adds further protection.