Question 1

My basketball system will not extend to full height

Accepted Answer

You may have the bars that go from the backboard to the pole on backwards.  See below, note the gap in the holes. The holes that are furthest distance apart go closest to the backboard. If you remove the bars and swap the direction, you will get the full 10 ft adjustment.

Question 2

My poles are stuck the wrong way round

Accepted Answer

If you have accidently stuck your youth or adult basketball poles in the wrong order, we have made a video to show how to disconnect them. 
 
If this does not work, or you are unable to do this. Please just give us a call, or email the below and we will send you out a new set.
 
WARRANTYCARE@LIFETIME.COM
 
1300 219 540

Question 3

How are In-Ground systems installed

Accepted Answer

For more information please download specific product
manual in 'Manuals and Build videos' tab. 
 
 Before you install, you will need to supply your own concrete, as well as space for a hole for your system. (Eg: 72" Mammoth 122cm deep and 54cm sq. 60" Glass Inground - 76cm deep and 53cm sq) Confirm with 'Dial Before You Dig' to make sure it is safe to dig
 
Brief Steps:
- Hammer the steel re enforcing bars into the base of the hole so they come up to the correct height.
- Fill the hole with concrete to the appropriate level
- Push in the J Bolt steel rods mounted in the steel template and level
- Let the concrete set for 3 days
- Set up your system and put the base over the mounting rods and bolt down

Question 4

My base is leaking

Accepted Answer

Our factory has the highest quality control measures, however very rarely a base may be sent out with a small crack. 
If your base is leaking, please lay down the system, as it may fall over resulting in serious personal injury or property damage. 
 
Contact us as per below and we will send you out a new one WARRANTYCARE@LIFETIME.COM or1300 219 540

Question 5

I seem to be missing parts

Accepted Answer

We like to ship our products in the most efficient way possible. Please check inside the poles as parts are hidden in the poles. There might also be an axel hidden in the spring, or part inside the poles for example
 
If you still cannot find what you are looking for. Please contact us at WARRANTYCARE@LIFETIME.COM  or 1300 219 540 and we will send the part out to you most likely the same day, and will also send through tracking details

Question 6

My backboard is not straight

Accepted Answer

If your backboard looks wonky, it is possible that the bolts on the back of the backboard are not aligned. Please see picture below. The bolts need to be the same distance from the top on both sides for the backboard to sit straight.

Question 7

How to correctly install 44 inch extension arms

Question 8

How to correctly install 48 inch top extension arm

Question 9

How to correctly install Allstar 50 inch extension arms

Question 10

Detail of handle assembly

Youth Systems